Occam Group - Customer & Supplier Privacy Policy

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WHO WE ARE  

Occam Group Ltd (company number 11986732, whose registered office is at One New St, Wells, Somerset, BA5 2LA) (“we”, “us”, “our”) collects, uses and is responsible for certain personal information about you when you apply for an opportunity with us. When we do so, we are subject to the Data Protection Act 2018, and the UK General Data Protection Regulation (“Data Protection Law”). 

For the purposes of Data Protection Law, we are a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. Occam Group Ltd is registered with the UK Information Commissioner’s Office under registration number ZA699702. 

CONTACT DETAILS  

 info@occam-group.co.uk 

PURPOSE 

This privacy policy describes how we gather, use and protect personal information about customers and suppliers during the conduct of business. 

Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us. 

TERMINOLOGY USED IN THIS POLICY 

 When we refer to “personal information” in this Policy, we mean any information about an individual which can be used to identify that individual.

When we refer to “special category” personal information in this Policy, we mean types of personal information which require a higher level of protection. 

WHAT INFORMATION WE COLLECT, USE, AND WHY 

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Pronoun preferences
• Occupation

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Information used for security purposes

We collect or use the following personal information to comply with legal requirements:

• Name
• Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Correspondence

LAWFUL BASES AND DATA PROTECTION RIGHTS

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

OUR LAWFUL BASES FOR THE COLLECTION AND USE OF YOUR DATA 

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

WHERE WE GET PERSONAL INFORMATION FROM

• Directly from you
• Suppliers and service providers

HOW LONG WE KEEP INFORMATION

We will hold personal data associated with suppliers of professional services until instructed to delete the data by the supplier, or when subject to review it is determined we no longer have a legitimate interest in holding the data.

We will hold limited personal data associated with customers so as to enable records of communications and delivery of professional services to be demonstrated in accordance with contractual or insurance requirements, or for lengths of time stipulated by relevant Regulatory bodies.

WHO WE SHARE INFORMATION WITH

We may share your personal information internally within the company in order to progress the delivery of professional services. We will only disclose your personal information to third parties when the law allows us to do so.

HOW TO COMPLAIN

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

LAST UPDATED

June 2025  

CHANGES TO THIS POLICY   

We reserve the right to update this Policy at any time.  We will upload a new policy when we make any substantial updates.